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Customer Service

Shipping Rates and Policies:

Contiguous US

Shipping cost show up in checkout.

International and orders outside Contiguous US

We are currently not able to ship outside of the Contiguous US. Please check back with us.

Sales Tax:

All orders shipped to a New York State address will incur a sales tax of 8.875% except for apparel items.

Return Policies:

Your satisfaction is our goal.

If for any reason you are not satisfied with your purchase, please return the merchandise to us in its sealed original condition within 30 days of delivery for an exchange or refund in the original form of payment. Multimedia items, memberships, worn apparel, underwear, earrings, sale merchandise, Lionel Train sets, custom and print on demand items are non-returnable unless defective. All returns must be accompanied by a receipt/invoice.

Shipping and handling charges are not refundable.

Please inspect your order upon delivery. If your merchandise arrives damaged, please contact us within five business days for instructions and an exchange or refund. Returns should be insured and shipped securely; we are not responsible for returns damaged in transit. All returns should be sent to the following address at the customer's expense:

NY Transit Museum Store
Attention: Returns
2 Broadway Front 2
New York, NY 10004
(646) 252-2475
store@nytransitmuseum.org

Please contact us if you have questions: (646) 252-2475 or email.

Customer Service FAQ:

What types of payment do you accept?

We accept American Express, Mastercard, and Visa.

Is it safe for me to pay by credit card over the internet?

Yes. NY Transit Museum Store uses industry standard secure socket layer (SSL) encryption to protect your personal information including credit card numbers throughout the checkout process. We are also PCI DSS (Payment Card Industry Data Security Standard) compliant, which ensures security and protection of sensitive customer credit card information.

How do I find the status of my online order?

Once you have registered and logged in to the NY Transit Museum Store website, you can find your order status and tracking information under My Account. You can also email us with your order number and we will be happy to assist you.

What is the NY Transit Museum Store’s privacy policy?

We are committed to protecting your privacy. We do not share your private information with anyone outside of the NY Transit Museum. When placing an order with us, we request your name, billing address, shipping address, credit card information, phone number, and email address. We consider this information to be private and we keep this information on a secure server, protected from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, and notifying you of products or special offers that may be of interest to you (only if you have selected to be included on our mailing list). For more information, please visit our privacy policy page.